Terms of Use

01Parties and scope

The WiseCRM software is provided by Orange Bilişim ve Güvenlik Sistemleri A.Ş. (Kuştepe Mah. Mecidiyeköy Yolu Cad. Trump Tower No:12/405 Şişli / Istanbul, Türkiye). These terms cover the web, mobile and tablet apps.

The software includes features such as appointment scheduling, customer and lead management, sales and payments, stock, messaging, phone system, automations, staff management and reporting.

02Provision of the service

WiseCRM provides the software, helps with setup and offers technical support when needed.

WiseCRM does not guarantee that any particular feature will remain available, but commits to providing the best possible service. Features may be improved, changed or removed over time.

03Account and free trial

New accounts start with a 14-day free trial. To keep using the service after the trial, a paid plan is required.

The User is responsible for keeping account details accurate, for who uses staff accounts and for the permissions given to staff.

04Acceptable use

• The User uses the software only for its own business and may not transfer the account to another person or organisation.
• The User does not misuse the software, attempt unauthorised access or do anything that affects its performance.
• The User does not store or share unlawful content in the software.
• Compliance with Law No. 6563, the Message Management System (İYS) and related legislation for commercial messages, SMS, calls and campaigns is the User's responsibility.
• Compliance with the policies of WhatsApp, Instagram and other connected platforms is the User's responsibility.

05Licence

WiseCRM grants the User a limited, non-transferable licence to use the software for the duration and scope of the plan.

The User must comply with the licence terms; the licence may be revoked if they are breached.

06Data and privacy

Customer, appointment, sales and similar data entered by the User belongs to the User. For this data the User is the data controller and WiseCRM is the data processor acting on the User's behalf.

• The User should use strong, unique passwords, give staff only the permissions they need and keep devices secure.
• WiseCRM keeps User data confidential, does not share it with third parties without the User's consent or a legal obligation, and accesses it only as the service requires.
• WiseCRM takes appropriate technical and organisational measures to protect data against unauthorised access, alteration and deletion.
• If a data breach is detected, WiseCRM notifies the User without delay.

Details on personal data processing are in the Privacy Policy and the KVKK Notice.

07Third-party integrations

The User may connect third-party services such as WhatsApp, payment providers, SMS providers, cloud storage and e-signature with its own accounts. These services are subject to their own terms, and their fees are charged to the User's account with the provider.

Customer files are stored in the cloud storage account the User connects.

08Fees and payment

A licence fee is paid according to the plan the User chooses; each branch may be priced separately. WiseCRM may increase prices annually in line with the Consumer Price Index announced by TÜİK and adjust them for economic factors such as exchange rates; changes are notified to the User in writing.

The User is responsible for paying on time. For late payments WiseCRM may suspend the service after prior notice; if payment is more than 30 days late, the service may be temporarily stopped. The service is reactivated once payment is made.

09Service level

WiseCRM makes reasonable efforts to keep the software running and informs the User of service interruptions.

WiseCRM does not guarantee that the software will run without interruption or errors.

10Limitation of liability

Neither party is liable for indirect, special, incidental or consequential damages.

WiseCRM's total liability is limited to the service fee paid by the User for the relevant period.

11Termination

If either party breaches these terms, the other may send a written warning; if the breach is not remedied within 30 days, the agreement may be terminated.

12Changes

WiseCRM may update these terms. Material changes are notified by email or in the app; the current version is always on this page.

13Governing law and jurisdiction

These terms are governed by Turkish law. Istanbul Courts and Enforcement Offices have jurisdiction over disputes.