Wise PBX

Your cloud PBX, inside your CRM.

Connect your carrier line or your SIM cards. Calls ring on desk phones and the mobile app, every call is matched to the customer record and recorded.

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ExtensionsSIP trunkGSM linesMobile softphoneCall recording

Live3 calls in progressPhone setup

Active calls3

Ringing1

In call2

Channel usage3 / 8

Contact	Number	Direction	Extension / Agent	Status	Duration
GMGönül MertCustomer	0532 000 45 12	Inbound	101 · Ayşe Yılmaz	In call	04:12	End
ECEmre CanLead	0544 000 18 30	Inbound	102 · Selin Kara	Ringing	00:09	End
MŞMeryem ŞekerCustomer	0505 000 72 64	Outbound	103 · Deniz Öz	In call	01:47	End

Recent calls

11:20Nil ÖzerCustomer03:05

11:02Funda YıldızLead-

10:48Şeyma YalçınCustomer06:50

How it connects

Your PBX is ready in three steps.

We are not a carrier: you connect your own line and WiseCRM manages the calls. Your number stays the same.

1Activate the PBXChoose how many extensions you plan, how many simultaneous calls you need, and your international calling and recording preferences. Your extension block is reserved instantly.

2Connect your lineAdd your carrier's SIP trunk (register or IP), or connect the SIM cards in a GSM gateway such as GoIP, channel by channel.

3Hand out extensionsAssign an extension to a person, a team or a device. Desk phones, softphones and the WiseCRM mobile app work together on the same extension.

One extension rings on the desk phone and the mobile app at the same time; the first to answer takes the call, the others stop.

Every call becomes part of the customer record.

01Call history

Every call is matched to a customer.

The caller's number is matched automatically to your customers and leads. See who called, which extension answered and how long you talked, in one list.

Call list with customer or lead namesInbound, outbound, answered and missedExtension, agent and talk timeHistory by day, recordings one click away

21 October 2026

Total calls128

Answered112

Missed16

Incoming84

Time	Direction	Contact	Ext. / Agent	Status	Duration	Recording
11:42	Incoming	Gönül Mert	101 · Ayşe Yılmaz	Answered	04:12
11:05	Outgoing	Meryem Şeker	102 · Selin Kara	Answered	02:38
10:31	Incoming	Funda YıldızLead	101 · Ayşe Yılmaz	Missed	-
10:14	Outgoing	Şeyma Yalçın	103 · Deniz Öz	Busy	-	-
09:48	Incoming	Maral TürkmenLead	102 · Selin Kara	Answered	06:50
09:20	Incoming	Nil Özer	101 · Ayşe Yılmaz	Answered	03:05

02Call recording

Listen to any call in one click.

Inbound, outbound or all calls are recorded automatically. The recording sits on the call's row; scrub back and forth as you listen.

Off, inbound only, outbound only or all callsPlayback in the browser and the mobile appAgents only hear recordings of their own extensionA ready archive for training and quality checks

03Lines

Your carrier line or your SIM cards.

Connect your carrier's landline with a SIP trunk. Or bring your SIM cards into the PBX with a GSM gateway; each channel is assigned to an extension for inbound and outbound calls.

SIP trunk: register or IP authentication, channel capGSM gateway: each SIM channel is its own line, live statusRoute an inbound number straight to an extensionCaller ID (CLI) and priority for outbound calls

ExtensionsSIP TrunkGSM GatewayNumber Routing

GoIP-8 · Main Branch8 channels · 78.181.xx.xx4 / 8 online

Channel	GSM Number	Extension	Direction	Status
Channel 1	0532 000 11 01	101 · Ayşe Yılmaz	InboundOutbound	Connected
Channel 2	0532 000 11 02	102 · Selin Kara	InboundOutbound	Connected
Channel 3	0533 000 11 03	103 · Deniz Öz	Outbound	Connected
Channel 4	0533 000 11 04	100 · Resepsiyon	Inbound	Connected
Channel 5	0542 000 11 05	Unassigned	-	Offline

04Extensions

Set up a phone with a QR code in seconds.

Each extension gets its own SIP account. Scan the QR code in the Phone Setup window or copy the details; the desk phone or softphone connects right away.

Assign an extension to a person, team or deviceSeveral devices per extensionZoiper, Linphone, Grandstream Wave and SIP desk phonesTLS-encrypted connection, new password in one click

Extension	Owner	Status
100	ResepsiyonDevice	Active
101	Ayşe YılmazStaff	Active
102	Selin KaraStaff	Active
103	Satış EkibiTeam	Active
104	Deniz ÖzStaff	Active

Phone Setup101 · Ayşe Yılmaz

Server / Domainpbx.wisecrm.ioPort41720TransportTLSUsername101_a8f3c2e1Password••••••••••••

Zoiper · Linphone · Grandstream Wave · SIP desk phone

Mobile softphone

Your extension goes where you go.

The WiseCRM mobile app puts your extension on your phone. Incoming calls ring on the phone's own call screen, and outgoing calls start from inside the customer record.

Incoming calls on iPhone even when the app is closedOne-tap calls from leads, chats and appointmentsMute, keypad, speaker and holdLive calls, history and recordings in the Calls tabOr use your desk phone: the app places the call, audio goes through the desk phone

The business stays in control.

International calling blockSimultaneous call limitPBX permissions: view, call, manageAgents only see their own callsManagers can end a live callAudit log for settings and callsNumbers dial correctly whatever the formatEach business has its own isolated PBX

Trusted by

1,200+ system users work with WiseCRM every day.

Clinic Expert

Wise PBX

Frequently asked questions

Do I have to change my number?

No. WiseCRM is not a carrier; you connect your carrier's SIP trunk or the SIM cards in a GSM gateway. Your number stays the same and you route inbound calls to any extension.

Which phones can I use?

SIP desk phones, softphone apps such as Zoiper, Linphone and Grandstream Wave, and the WiseCRM mobile app. One extension can ring on several devices at once.

Do calls come in when the mobile app is closed?

On iPhone, yes: incoming calls ring on the phone's call screen even when the app is closed. On Android, calls come in while the app is open.

Are calls recorded?

You choose when you activate the PBX: off, inbound only, outbound only or all calls. Recordings play in the browser and the mobile app; agents only access recordings of their own extension.

How do we see who is calling?

The caller's number is matched automatically to your customers and leads. Their name appears on the live call board and in call history.

How many calls can run at the same time?

You set the number of simultaneous calls when you activate the PBX, and you can set a channel cap for your SIP trunk. Channel usage is shown on the live board.

Can I block international calls?

Yes. You can turn off international calling for the whole business; while it is off, numbers abroad cannot be dialled.

Bring your business onto one screen today.

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